Terms & Conditions of Sale
Prices are sensitive to exchange rate fluctuations. All prices are subject to change without prior notice. Please contact us for current prices and availability of products. We reserve the right to discontinue products as necessary because of quality, availability, price or other reasons.
Pre-orders are the placing of orders in advance for items that are not currently available from VAG Motorsport nor will be available in the near future. Pre-orders will require a deposit.
Cancellation of pre-orders: Ordered items are considered sold. Deposits are non-refundable and cannot be exchanged for other items or services. All pre-order items are considered SOLD & FINAL: no returns, exchanges or cancellations after confirmation of order is received and the required deposit has been paid.
All merchandise is in good condition when it leaves our shipping department. If a part is lost (box broken open) or damaged via transit, you should immediately notify VAG Motorsport and the carrier. All merchandise is shipped and insured for full value and the responsibility for proper delivery is upon the carrier. DO NOT return damaged part(s) to VAG Motorsport without prior notification.
We are not affiliated with Volkswagen Audi Group, Porsche AG or any of their subsidiaries. VAG Motorsport is not responsible for errors on our website. Unauthorised duplication, electronic transmission or otherwise is strictly prohibited. VAG Motorsport does not encourage street racing and/or illegal racing on public roads. We encourage you to take lessons from your local racing schools and/or performance driving school(s) to better your knowledge of the use of your automobile and its handling capabilities.
All items from VAG Motorsport are warranted to be free from defects in the materials and workmanship prior to installation. Warranty is only applicable to the original owner. This warranty does not cover labour, misuse, faulty installation, failure of related parts or parts purchased other than from VAG Motorsport. Please call for specific warranty information on each product. Each manufacturer may supply different timeframes for their products. VAG Motorsport does not support warranty claims on grey market sales.
ECU UPGRADE LICENCE:
Each APR ECU Upgrade is licensed to a single VIN and customer. An APR ECU Upgrade is non-transferable between multiple VINs. However, an APR ECU Upgrade warranty is transferable between new and old owners of the VIN for a fee. An APR ECU Upgrade included with APR Hardware, such as an APR Turbocharger System, is non-transferable between VINs and may require an APR Authorization code for installation. In all scenarios, proof of purchase may be required. Please contact VAG Motorsport for specific information related to each APR ECU Upgrade and scenario.
We try to keep backorders to minimum. If this is a time sensitive purchase, please call us for approximate shipping dates.
Some items, such as turbo and exhaust systems are built to order, so there may be a lead time while kits are being assembled.
VAG Motorsport does not sell, rent, trade, or loan our customer’s names, VIN number, email address or any type of personal information we collect. You may receive information from us, detailing new products, tracking numbers for shipping, or new features on our websites.
E-COMMERCE TERMS AND CONDITIONS
Detailed description of goods and/or services
VAG Motorsport is a business in the motoring industry.
Subject to availability and receipt of payment, requests will be processed within 5 – 7 working days and delivery confirmed by way of email with delivery details.
Return and Refunds policy
The provision of goods and services by VAG Motorsport is subject to availability. In cases of unavailability, VAG Motorsport will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.
VAG Motorsport shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the VAG Motorsport bank account, the details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for (VAG Motorsport) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by VAG Motorsport separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
VAG Motorsport takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and VAG Motorsport chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, can be hand delivered to 34 Northlands Retail Park, Epsom Avenue, Northriding, Randburg, 2169.
VAG Motorsport may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by VAGMS Holdings (Pty) Ltd based in South Africa.
VAG Motorsport contact details
Company Physical Address:
34 Northlands Retail Park, Epsom Avenue
Phone: 011 794 4771
Mobile: 072 026 1824