Terms & Conditions of Sale
Prices are sensitive to exchange rate fluctuations. All prices are subject to change without prior notice. Please contact us for current prices and availability of products. We reserve the right to discontinue products as necessary because of quality, availability, price or other reasons.
Pre-orders are the placing of orders in advance for items that are not currently available from VAG Motorsport nor will be available in the near future. Pre-orders will require a deposit.
Cancellation of pre-orders: Ordered items are considered sold. Deposits are non-refundable and cannot be exchanged for other items or services. All pre-order items are considered SOLD & FINAL: no returns, exchanges or cancellations after confirmation of order is received and the required deposit has been paid.
All merchandise is in good condition when it leaves our shipping department. If a part is lost (box broken open) or damage via transit, you should immediately notify VAG Motorsport and the carrier. All merchandise is shipped and insured for full value and the responsibility for proper delivery is upon the carrier. DO NOT return damaged part(s) to VAG Motorsport without prior notification.
We are not affiliated with Volkswagen Audi Group, Porsche AG or any of their subsidiaries. VAG Motorsport is not responsible for errors on our website. Unauthorised duplication, transmission electronic or otherwise is strictly prohibited. VAG Motorsport does not encourage street racing and/or illegal racing on public roads. We encourage you to take lessons from your local racing schools and/or performance driving school(s) to better your knowledge of the use of your automobile and its handling capabilities.
All items from VAG Motorsport are warranted to be free from defects in the materials and workmanship prior to installation. Warranty is only applicable to the original owner. This warranty does not cover labour, misuse, faulty installation, failure of related parts or parts purchased other than from VAG Motorsport. Please call for specific warranty information on each product. Each manufacturer may supply different timeframes for their products. VAG Motorsport does not support warranty claims on grey market sales.
ECU UPGRADE LICENCE:
Each APR ECU Upgrade is licensed to a single VIN and customer. An APR ECU Upgrade is non-transferable between multiple VINs. However, an APR ECU Upgrade warranty is transferable between new and old owners of the VIN for a fee. An APR ECU Upgrade included with APR Hardware, such as an APR Turbocharger System, is non-transferable between VINs and may require an APR Authorization code for installation. In all scenarios, proof of purchase may be required. Please contact VAG Motorsport for specific information related to each APR ECU Upgrade and scenario.
We try to keep backorder to minimum. If this is a time sensitive purchase, please call us for approximate shipping dates.
Some items, such as turbo and exhaust systems are built to order, so there may be a lead time while kits are being assembled.
VAG Motorsport does not sell, rent, trade, or loan our customer's names, VIN number, email address or any type of personal information we collect. You may receive information from us, detailing new products, tracking numbers for shipping, or new features on our websites.